Frequently Asked Questions

Q: I have a friend/relative/someone who bought "Zepter" cookware for X dollars. How come your prices are so much higher?
A: Zepter Michigan are official company representatives and abide by all company policies, providing full service under official company policy and all applicable guarantees. Most often, getting a "better deal" on a Zepter product, calls into question the authenticity of product, material, and ethics of the person or entity with which your products are purchased. Under company policy, each customer is provided with a Sales Agreement (SA) number, and can always reach their Zepter Agent with questions about using their products, or utilizing their Lifetime Guarantee against manufacturing defects. We provide all our clients with the best available discounts, specials, and promotions based on official seasonal offers.

Q: What if brown, blue, or yellow stains appear after overheating?
A: Use Zepter Cleanser or another non-abrasive cleaning liquid to wash the pot. Do not apply water in the process.

Q: What if steam escapes from under the lid?
A: Add two teaspoons of water to the pot and replace the lid.

Q: What if food sticks to the bottom of the pan due to overheating?
A: If food sticks to the bottow of the cookware, there are two methods to remove it.
1. Fill the pot or pan with water and let it soak for a few minutes. Then wash with a non-abrasive cleanser.
2. Heat some water in the pan and the food should come off easily.

Q: Can you use traditional methods of cooking with Zepter cookware?
A: Yes, but remember to always use low to medium heat to keep the cookware from overheating. Proper heat level will depend on the particular brand of stove top that you are using.

Q: What if lime stains and blue/white protein stains appear after food preparation?
A: These stains can be dissolved by adding a few drops of vinegar during washing.

Q: What if the food is not ready after the suggested preparation time?
A: Continue cooking at the same temperature, up to the red-green sector border on the thermocontroller lid handle. Do not turn up the heat, as this may cause overheating and burn the food.

DO's and DON'Ts

Do's:

• Turn down or turn off the heat if overheating occurs.
• Begin cooking with a cold pot for boiling and a heated pot for frying.
• Add water if the food does not naturally contain any water (rice, pasta, beans, etc.)
• Allow larger Zepter pots more time to heat up.
• Use the soft side of the sponge and a non-abrasive cleaning liquid to clean and maintain the cookware.
• Wash the cookware in the dishwasher. Remember to remove the Thermo-controller before placing lids in washers.
• Use potholders after removing cookware from the oven.

Don'ts

• Allow pots and pans to heat up into the red sector of the Thermocontroller. This causes overheating and decrease the nutritional value of your food.
• Lift the lid while cooking. If you do, add two teaspoons of water to the pot and replace the cover.
• Use abrasive cleanser or coarse cleaning pads such as steel wool on Zepter cookware.
• Place in oven at over 400 degrees F.